Despite the pool being closed and the absence of a spa during my stay, PARKROYAL COLLECTION Pickering in Singapore delivered an unforgettable experience thanks to its exceptional staff. From the moment I arrived, I was welcomed with genuine warmth and attentiveness that truly made the difference. The human touch here is unparalleled — every team member I encountered went above and beyond to ensure comfort, care, and a sense of being genuinely valued. The hotel’s unique architecture and lush greenery remain breathtaking, but it’s the people behind the scenes who made my stay truly special. Sometimes, it’s not the facilities, but the hearts that run a place that define its excellence — and this hotel is a perfect example of that. I look forward to returning once the amenities are fully open, but even without them, it was a five-star experience in every meaningful way.

The hotel was amazing. Just walking in you knew you were in a special place. Even the taxi driver said this was a much better choice than other well-known, pricier hotels. And it was in a perfect location to catch the metro and visit Chinatown. 10 out of 10!

Stayed for three day before a two week cruise. Super staff friendly and professional in every way at all the locations from doormen, cleaners, check in, bar and restaurant. Room and as one of the best for comfort, layout and climate control. Sadly the pool was closed as was garden walk. Other than that is was exceptional.

Location was good, service provided was great as well, room was spacious and clean.

Lovely and quiet. Nicely located for a leisurely stroll around the centre. Everyone’s extremely polite. Will definitely stay there again the future. The food looked good will try it next time.